Shipping & returns | Product
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Shipping Rates and Methods
France & Europe
Free shipping on all orders over 100 EUR.
The standard shipping fee for orders below this amount is 5 EUR.
Express shipping is 15 EUR.
UK
Free shipping on all orders over 100 GBP.
The standard shipping fee for orders below this amount is 10 GBP.
Express shipping is 20 GBP.
Worldwide
Free shipping on all orders over 150 USD.
The standard shipping fee for worldwide orders is 20 USD.
Express shipping is 40 USD.
Orders are shipped from our workshop in Paris, France and dispatched within 24 hours on business days (not including French public holidays).
For handmade items, please allow a production time of 5 to 7 days before shipping.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Please note that personalised items cannot be returned for a refund.
To start a return, visit our automated returns portal, or you can contact us at returns@collectparis.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have for a refund, then make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that gift cards are not refunded.
Have any questions?
Email us at: hello@collectparis.com
Or use the chat widget in the bottom right.
